These terms and conditions provide detailed information for patients considering medical and cosmetic treatments with Butterfly Aesthetics
CONSULTATION FEES
Consultation fees are as follows
Medical Practitioner/Prescriber £50
Skin Care Specialist £25
For all consultation only appointments booked, a non refundable booking fee will be required. The fee is deducted from the treatment should you wish to proceed.
We will only treat patients 18 years +.
You may be required to show a form of ID with you so please bring this with you.
If you are pregnant or breastfeeding you will be unsuitable for treatment.
BOOKING FEES
For all appointments made a booking fee will be required. The card will be charged if you fail to attend or cancel outside of the policy time.
RESCHEDULING
You may reschedule or cancel your appointment up to 48 hours before your appointment.
Please contact the clinic if you wish to reschedule or cancel your appointment. We will not re-arrange appointments via social media.
PRE-PAID COURSES
For all patients on courses who fail to attend their appointment or reschedule/cancel outside of this policy, we reserve the right to deduct a course session and this will be removed.
Courses must be used within the purchased time frame. They are non transferable to a third party and non refundable.
VOUCHERS
Vouchers purchased are valid for 6 months. They are non transferable to a third party, cannot be exchanged for cash and must be used by the expiry date.
THERAPISTS
We may occasionally have to change the therapist performing your treatment due to unforeseen circumstances. We will do our best to inform you in advance if this is the case.
REFUNDS
Individual results achieved with facial treatments can vary and are not guaranteed. The practice of cosmetic medicine/medical aesthetics is not an exact science and the goal of treatments is to improve, not perfect. We do not refund for any treatments provided or retail products.
By choosing to use our services, you agree to comply with our terms and conditions. We appreciate your cooperation and look forward to seeing you.
CANCELLATION POLICY
We do understand other commitments may arise, but please give us 48 hours notice if you wish to reschedule your appointment. We reserve the right to charge for non-attendance or rescheduling within the 48 hour period.
Our cancellation policy is as follows.
For a no show or same day cancellation 100% of the treatment cost will be charged. This is to compensate for time, resources allocated and products purchased or prescribed in advance for your treatment.
For all our appointments we operate a 48 hour cancellation fee and your booking fee paid will be non refundable if you reschedule/cancel within that period.
COMPLAINTS PROCEDURE
We `re committed to providing a professional service to all our patients. We do, however, have a complaints procedure in place should you feel unhappy with the outcome of any treatment or service provided.
Please send your complaint by email to contactbutterflyaesthetics@gmail.com. We will endeavour to deal with any matters arising promptly and efficiently.