1. VALIDITY

Gift vouchers are valid for 6 months from the date of purchase unless otherwise stated. 

Expired vouchers cannot be redeemed or extended.

 

2. NON-REFUNDABLE & NON-TRANSFERABLE

Vouchers are non-refundable and cannot be exchanged for cash. They are non-transferable to a third party and can only be used by the named recipient. 

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3. BOOKING REQUIREMENT

All treatments must be pre-booked. Please mention your gift voucher when booking.

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4. LATE CANCELLATION / NO SHOW

Appointments cancelled with less than 48 hours’ notice, or no-shows, will result in the voucher being partially or fully redeemed depending on the cost of missed treatment. 

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5. TREATMENT RESTRICTIONS

Vouchers can only be used for eligible, full paying treatments. They may not be used for product purchases unless explicitly specified.

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6. PART REDEMPTION

If the full value of the voucher is not used in one transaction, the remaining balance on the voucher can be used during the validity period only. Once expired the voucher is invalid. 

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7. LOST OR STOLEN VOUCHERS

We cannot replace or refund vouchers that are lost, stolen or damaged. Please treat them like cash.

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8. MINIMUM AGE

Vouchers can only be redeemed by patients aged 18 or over for injectables.  ID may be required.

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9. MEDICAL SUITABILITY

All treatments are subject to a consultation and clinical suitability. If a patient is not suitable for a treatment, an alternative will be offered where possible.

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10. PROMOTIONAL VOUCHERS

Any vouchers issued as part of a promotion or giveaway may have separate conditions, including limited validity or restrictions. Please refer to the terms & conditions of the promotion on offer.